Please email us at info@trendora., as this is the only way we can provide the fastest solution.
PACKAGE RETURN ADDRESS:
If your product is damaged during transport or does not match your order, please notify us of the defect within 24 hours of delivery.
Please send us a photo of the package (where the sticker is also visible) and the received product, which clearly shows the location of the damage, via e-mail.
We will deal with your complaint as a matter of priority and we sincerely apologize for the inconvenience.
WITHDRAWAL FROM PURCHASE
Within 30 days of delivery, you have the option to return the product and request a replacement for another item or a refund.
The item you want to return must be undamaged, in the original and undamaged packaging with all accompanying equipment. Otherwise, the claim will be rejected or only partially resolved.
Before sending the package, be sure to check on the order confirmation or the invoice you received by e-mail at the time of the order that you bought the product in our online store. In case you deliver a product that is not ours, we are not responsible for your error and we will not return the package.
We advise you to send the package by registered mail with a confirmation of shipment, so that it will be possible to resolve your complaint even in the event of a lost package, based on the delivery certificate via the tracking number.
The cost of shipping is on the sender’s side, we do not accept redemption shipments.
As soon as the complaints department receives your package, a new product will be sent for replacement or the purchase price will be refunded within 8 working days.
EXCHANGE IN WARRANTY
If the item is broken or. does not work properly, you can claim a 2-year warranty on all electronic devices in our offer.
The guarantee does not apply in the case of:
-wear due to use
-effects caused by incorrect, inappropriate and negligent use of the item